Support Plans for Review Board
- Fast, ultra-responsive support, 24/7/365
- Budget-friendly pricing (around a cup of coffee a month per user)
- Multi-year discounts and custom plans available
It's 2AM on a Monday morning, and the server is down
In just hours, engineers will wake up and begin their day. Preparing for Friday's release deadline, they wrap up their work from last week and eagerly post it for review before gearing up to look at their co-workers' latest changes.
But the server is down. Productivity has stopped, the release is at risk, and someone's about to get a call.
Scenarios like this happen in IT all the time. Bad configuration, failing hardware, interrupted upgrades, bad server migrations, and simple mistakes can quickly become costly.
Especially when you're in it alone.
It's okay 🙂 We're here to help!
Your products are important, which is why code review is already such an important part of your development process. Whether you're dealing with a worst-case scenario, building in-house tooling, trying to scale up, or are looking for help and guidance, you'll sleep comfortably knowing we're there for you.
We strive to provide the best support your team pays for.
How support works
When you file a ticket or send us an e-mail, we're notified immediately, 24/7/365. Your issue becomes top priority for our team and you're guaranteed a fast response.
Your emergency is our emergency.
You're given access to a dedicated ticket tracker, where you can confidentially communicate with our team, manage your tickets, and keep others in the loop.
We'll also jump into meetings with you and your team when you need it, if offered by your support plan.
Speaking of which...
We have a plan just for you
Support is included with Review Board Plus or Review Board Enterprise. We can also handle support contracts outside of those tiers, and can tailor a custom plan to fit your needs.
Plans are priced around one Starbucks coffee per employee per month, billed annually, with discounts for multi-year commitments.
| Review Board Plus / Basic Support | Review Board Enterprise / Premium Support | |
|---|---|---|
| Support For | Startups/Small Businesses | Small Businesses through Enterprises |
| Guaranteed Response Time 1 | Next business day | < 4 hours (24/7/365) |
| Typical Response Time | Same business day | < 1 hour (24/7/365) |
| Products Supported 2 | Latest versions of Review Board products | Any Review Board product versions |
| Emergency Database Repair | $250 USD/hour | Included |
| Confidential Support | ||
| Priority Bug Fixes | ||
| Backports of Urgent Fixes | ||
| Custom Builds 3 | ||
| Help with Custom Tools | ||
| Phone/Chat/Zoom Support | By appointment | |
| Reserve Support Time Slots | Weekdays, if available | Weekdays and weekends |
| Choose Plus | Choose Enterprise | |
| 1. Guaranteed response times are for critical severity issues requiring immediate attention. ↩ 2. Review Boad products include: Review Board, Power Pack, RBTools, Review Bot, and RB Gateway. ↩ 3. Custom builds may be provided as packages or patches, as requested by the customer. Support for custom builds are only available while a Premium Support plan is active. ↩ | ||
Need support without a bundle?
If you need support but aren't interested in the Review Board Plus or Review Board Enterprise tiers, we're happy to do support-only contracts. E-mail us at sales@beanbaginc.com and we'll work with you on a quote that fits your budget.